Officials are working to resolve issues with the RTS app.
Some buses are not appearing on a scheduled route in the app. The app is also experiencing compatibility issues with the Microsoft Windows Phone 8.
“Not all of the fleet is outfitted with GPS transponders,” said Chip Skinner, marketing and communications supervisor at the Regional Transit System.
Some of the buses date back to 1995, Skinner said.
“Next summer, we are hoping to get the systems and bring those buses up to date so that they are showing,” he said.
Priya Parikh, a 21-year-old UF agricultural and biological engineering senior, said she has experienced buses not showing up on the application.
“A lot of times in the morning they don’t have the tracker on,” she said, “so you don’t know where the bus is.”
Students must first check the announcement section of the app to see if a certain bus has been canceled from running during the normal bus route schedule, Skinner said.
If the bus is not canceled from the normal route schedule, then students must refer to the paper schedule, Skinner said.
The application is through a third-party company that is working with RTS to make the app compatible with Microsoft Windows Phone 8, Skinner said.
“We’re actively working with the company to get it to support those phones as well so we have coverage for everybody,” he said.
A version of this story ran on page 3 on 11/18/2013 under the headline "RTS working to resolve issue of buses not appearing in app"
