After living in Gainesville for three months, I can say without equivocation that the bus system here is an utter failure. I cannot count how many times the bus drivers and the website have failed me. Apparently, I live in a Bermuda Triangle of bus scheduling. One morning a particular bus comes at 8:40. Another, it’s not there until 9:05 a.m. How could a schedule have a 25-minute window of error? When their website tells me I have 15 minutes to get to my stop, that means the bus will fly by in five with me standing 10 yards away and the driver being too rude to wait for me. Their refusal to pick up customers, I feel, has little to do with their desire to follow the letter of some rule. Something has to change with this system.
This letter to the editor ran on page 7 on 10/23/2013 under the headline "RTS website is useless"
