At a time when students and faculty make the most use of ISIS, a technological setback crashed the system Wednesday morning.
At approximately 9:30 a.m., the Shibboleth Authentication System, which runs Webmail, ISIS and Sakai, crashed, leaving users stranded on the first day of classes.
“I freaked out a little this morning because I needed to know where my classes were,” said freshman Rachel Edwards. “But then I found that the schedule of classes lists the teachers, so it worked out for me.”
According to UF spokesman Steve Orlando, the crash occurred because of multiple incidents.
As the registrar’s office tried to upload 15,000 student records to ISIS and restart the online payment system, students logged on to drop and add classes, leading to a heavy load of users that the system could not handle. Students were warned of possible problems Tuesday through the computer help desk alerts system. The beginning of the term, from Jan. 3 to Jan. 11, is considered the busiest time of year for the servers, as usage hits near capacity.
“They started working back in the fall on beefing up the system, making it more robust so things like this don’t happen,” Orlando said. “[Information Technology] folks are continuously looking for ways to improve the system and make it function better.”
The system came back after 45 minutes. A subsequent outage occurred at 2 p.m. and was resolved 10 minutes later.
